Privacy and Cookies

When you visit the website, you may be asked to provide information about yourself. Here is a list of information we collect, and why it is necessary to collect it:

1. Basic identification and contact information, such as your name and contact details, collected from our newsletter signup forms.

This information is used:

to maintain our accounts
to provide you with the services which you request
for answering your enquiries
for verifying your identity for security purposes
for marketing our services
to help make our web site as useful to you as possible

2. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded.

This information is used:

in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site
to send you news about the services to which you have signed up

3. Disclosure to Government and their agencies
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

4. You may also provide personal information to Cooling and Heating Solutions Ltd when you contact Cooling and Heating Solutions Ltd by email, telephone or letter. When you provide personal information to Cooling and Heating Solutions Ltd, we will treat that information in accordance with this Privacy Policy.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Use and storage of your personal information

Cooling and Heating Solutions Ltd will use personal information provided by you or gathered by Cooling and Heating Solutions Ltd to process and respond to requests, enquiries and complaints received from you and to provide services subsequently requested by you. This subsequent processing may include processing to manage and update you on your account and to send you updates about special offers, new services, special promotions and news and events that Cooling and Heating Solutions Ltd believes will be of interest to you. All personal data stored by Cooling and Heating Solutions Ltd is stored in password protected files on our secure servers.
Use of Cookies

A cookie is a piece of information that is held on the hard drive of your computer that records how you have used a website. Cookies allow website operators to accumulate useful information, such as whether the computer (and sometimes its user) has visited the site before.

Cooling and Heating Solutions Ltd may use cookies to monitor how people use our website in order to help Cooling and Heating Solutions Ltd to provide you with a better service. Cookies make it easier for you to use the website during future visits. They also allow Cooling and Heating Solutions Ltd to personalise the content of the website for you.

If you do not want cookies downloaded onto your machine, you can restrict or disable them by adjusting the settings on your browser. However, you may not be able to use some of the features on our website without cookies.
Access to your personal information

You have the right to request a copy of the personal information that Cooling and Heating Solutions Ltd holds about you and to have any inaccuracies corrected. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request. Please address requests to the Data Protection Officer, Cooling and Heating Solutions Ltd, Marlwood House, Silver Street, Lymington, Hampshire, SO41 6DG.

This Privacy Policy forms part of our Terms and Conditions.

Last updated on
12 July 2008